COVID Update 2022
Your safety at the dentist during COVID-19
The health, safety and wellbeing of our patients and staff is our absolute priority.
We want to assure you that our priority remains the safety and well-being of people – our patients, our staff and the community. In line with this commitment, we’re continuing to implement a number of standard and COVID-19 specific measures to help minimise any risk of exposure within the practice.
We have implemented protocols as part of our practice COVID Safe Plan regarding patient screening and appointment scheduling, social distancing in our waiting room, hand washing, wearing PPE and continuous daily environmental cleaning above and beyond what we usually do.
To ensure your safety and the safety of our community and staff, you will be asked a series of questions prior to attending your scheduled appointment. These will be sent via a SMS or verbally asked if booked on same day. It is extremely important that this information is answered truthfully as it may significantly impact the community and our staff.
The COVID-19 screening is as follows:
This is a reminder of your dental appointment tomorrow.
Please do not attend tomorrow's appointment if you:
- have had any cold or flu-like symptoms
- have been diagnosed with Covid
- are awaiting PCR test results or a Rapid Antigen Test
- have been considered a close contact with a person that has or is suspected of having COVID-19
We apologise for any inconvenience.
Please call reception on 8927 9418 if you wish to discuss or need to reschedule your appointment.
We request that you reschedule your appointment if you have been in contact with someone confirmed or suspected to have COVID-19 or have recently become unwell, including experiencing any flu-like symptoms
Other protocols implemented include:
Likewise, staff members will stay at home if they have been diagnosed with Covid, are a close contact with a confirmed case or are feeling unwell themselves. If staff are feeling unwell the practice will supply staff with a Rapid Antigen Test to conduct.
The practice requests all patients sign in when attending their appointment via the Territory Check-in App using the QR code or manually with a staff member at reception using the paper and pen recording system.
These records are kept securely on site and shredded after 28 days. Both electronic and manual records are stored for this length of time so contact tracing can be quicky undertaken if required.
Is there anything completed differently prior to being treated?
When the patient enters and exists the surgery they are asked to hand sanitise and before being seated in the dental chair. Prior to the dentist looking into the patient’s mouth, the patient is asked to complete a pre-procedural rinse consisting of rinsing with a sanitising mouth rinse for 30 sec, completed twice.
What treatments are currently available?
All treatments are currently accessible subject to screening criteria
Our reception is adequately supporting our patients to be able to social distance. We also have an overflow waiting area, if needed. When scheduling appointments, we try and minimise social contact between patients attending appointments.
Our non-clinical areas are disinfected throughout the day with a hospital grade disinfectant. Sanitiser is readily available for patients use when entering and leaving the practice and throughout the clinic. We have removed all magazines from our reception area.
Our infection control, decontamination process and sterilisation procedures occur with every patient and the practice is fully accredited by an external body (QIP). Infection control is an essential part of healthcare and is paramount to the safety of all patients and staff.
The use of personal protective equipment (PPE) for all treatments such as standard level 2 surgical masks, protective eyewear, gloves and appropriate protective outerwear.
Updated January 12th 2022